Refund Policy

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1. General Refund Policy

We strive to ensure your satisfaction with our services. If you are not fully satisfied, you may request a refund in accordance with this policy. All refund requests are considered on a case-by-case basis.

2. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Cancellation of a service by StrideCore due to unresolvable issues
• Duplicate or accidental payments
• Medical reasons preventing service use, with valid proof

No refunds are available for unused or partially used packages after 14 days of purchase, unless required by Australian consumer law.

3. How to Request a Refund

To request a refund, contact us at {{ EMAIL }} or via the phone number listed on our website. Provide your order details, reason for the refund, and any supporting documentation. We will review your request within 10 business days.

4. Processing Time

Approved refunds are processed within 5-10 business days and will be issued to the original payment method. Depending on your financial institution, it may take additional time to reflect in your account.

5. Exceptions

Services that have been fully rendered or partially completed beyond the cancellation window are not eligible for refunds. Gift cards and promotional items are non-refundable unless otherwise stated.

6. Contact

For any questions regarding this policy, please contact us at {{ EMAIL }} or call +61 8 4921 6738.

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